“Great to do business with great people who were very helpful.“
Daniel Vandrey

“Jeep Looks Perfect! Thanks to everyone.“
Jeremy Zellers

“Thank you for the great job on my car.“
Florence Murray

“I was recently a customer of your Sturgis shop. Eric was the person who took care of me the most. I just wanted to let you know that he was professional and courteous. He responded to all my questions well and seemed to be knowledgeable and willing to assist me in any way possible. He went the extra mile in talking to the adjuster about a headlight problem I had and was able to get me fixed up without any extra cost to me."

"The service was great. The quick turn around time was also great. I did not have to go long without my car. Eric represented your company well and should be considered an asset to your business.“
Detective/Sergeant Luis Rosado
Sturgis Police Department

"Rob,

Because your service tech left your note in my car I wanted to let you know what I thought about my recent experience with Auto Body USA in Oshtemo.

My 2007 Camry was hit in the parking lot at a Meijer store. Now the damage wasn’t extensive, however it’s a lease car and I was of course devastated. To my surprise the man who hit me was nice enough to leave a note! That doesn’t happen much these days. I called his insurance company and they instructed me to get an estimate from an auto body repair shop. In my 35 years of driving I have never had an accident and didn’t have a clue as to whom to call so I took my car to the Toyota dealership and my salesman suggested I try your company.

Rob, from the first phone call to Brenda, along with the quick estimate by Heather (complete with a complimentary bottle of water while I waited), to the convenience of having Enterprise on site to pick up a rental, with Bill personally phoning me the next day letting me know he was “with my car” and what was happening, topped off with a spanking clean car upon pick up, to the final rose ceremony…..

I HAVE NEVER HAD A BETTER CUSTOMER SERVICE RELATED EXPERIENCE IN MY LIFE!

You should be very proud of all of your staff and please send them my regards and my many thanks for making someone else’s error a good occurrence for me. I too am in customer relations and I think people should be praised for the good things they do and not just reprimanded for the things that aren’t so well done. I hopefully won’t have to use your service again but you can bet I will tell others how great your company was to me.

Thank you to everyone that was involved in this process."

Kind regards,
Lauri Yarger
International Tour Group Sales